Effective Date: 20 June 2023

Welcome to Hannah’s Pottery Limited at https://hannahspottery.co.nz (“we,” “us,” or “our”). By accessing and using our pottery website, you agree to comply with the following Terms of Service. Please read them carefully before using our website.
1. Use of the Website 

1.1 Acceptable Use: You agree to use our pottery website for lawful purposes and in compliance with all applicable laws and regulations. You will not engage in any activities that may interfere with the proper functioning of the website or infringe upon the rights of others.
1.2 Account Creation: Certain features or services on our website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3 User Content: If you submit any content, including but not limited to reviews, comments, or images, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute that content for any purpose related to our pottery website.

2. Intellectual Property

2.1 All intellectual property rights, including trademarks, logos, designs, and content on our pottery website, are owned or licensed by us. You are not permitted to use, reproduce, or distribute any of our intellectual property without our prior written consent.

3. Product Information

3.1 Product Descriptions: We strive to provide accurate and up to date information about our pottery products. However, we do not warrant that the product descriptions, images, or other content on our website are entirely accurate, complete, or free from errors. Please review the product details before making a purchase.

4. Orders and Sales

4.1 Product Availability: All products offered by our pottery business are subject to availability. We strive to keep our inventory accurate and up to date, but there may be occasions where certain items are temporarily out of stock. In such cases, we will notify you and provide alternatives, if available.
4.2 Pricing and Payment: The prices of our pottery products are displayed and charged in the currency specified. Unless otherwise mutually agreed in writing, payment is due at the time of purchase. We accept payment methods as specified on our website or agreed upon in writing. All prices are subject to change without prior notice. We make reasonable efforts to ensure the accuracy of pricing information, but errors may occur. In the event of an error in pricing, we reserve the right to cancel orders or adjust the pricing as necessary.
4.3 Order Confirmation: Once you place an order with us, we will send you an order confirmation via email or other agreed-upon communication methods. This confirmation does not guarantee acceptance of your order but acknowledges that we have received your request.

5. Shipping and Delivery

5.1 Shipping Methods: We will make reasonable efforts to ship your pottery products within the agreed-upon timeframe. Shipping methods, costs, and delivery times may vary and will be communicated to you during the ordering process.
5.2 Risk of Loss: The risk of loss or damage to the products shall pass to you upon delivery. It is your responsibility to inspect the products within 48 hours from receipt and notify us of any issues within 30 days from delivery of the product to you.

6. Returns and Refunds

6.1 Return Policy: We want you to be satisfied with your purchase. If you wish to return a pottery product, please contact us within the timeframe outlined in clause 5.2 above. Returns are subject to our discretion and the condition of the product.
6.2 Refunds: Refunds will be issued in accordance with our Return & Refund Policy. We reserve the right to refuse refunds if the returned product does not meet the specified criteria.

7. Intellectual Property

7.1 All intellectual property rights, including trademarks, logos, designs, and content associated with our pottery business, are owned or licensed by us. You are not permitted to use, reproduce, or distribute any of our intellectual property without our prior written consent.

8. Limitation of Liability

8.1 To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use or inability to use our pottery website, or any products purchased from us.

9. Indemnification

9.1 You agree to indemnify, defend, and hold us harmless from any claims, losses, damages, liabilities, costs, and expenses arising out of your use of our pottery website, violation of these Terms of Service, or infringement of any third-party rights.

10. Governing Law and Jurisdiction

10.1 These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Modifications to the Terms

11.1 We reserve the right to update or modify these Terms of Service at any time without prior notice. By continuing to use our pottery website after any changes, you agree to be bound by the updated Terms of Service.
If you have any questions or concerns regarding these Terms of Service, please contact us using the information provided on our Contact Us page.

Last Updated: 20 June 2023